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Virtual phone numbers help businesses enhance customer support, protect customer privacy, and help act as a bridge between customers and service agents. Track, monitor and analyse your business calls using virtual numbers.

A virtual phone number has no physical phone line associated with it. Calls routed through virtual numbers can be tracked and monitored for performance. Businesses usually use virtual numbers to route customer calls to the right agents based on the customer’s IVR input.

Features of a virtual phone number:
1. Call recording
2. Smart call routing
3. Call queuing
4. Call differentiation
5. Call forwarding
6. Customisation

How businesses benefit from using a virtual number
1. No loss of information
2. Protect your customers’ privacy by masking their phone number
3. Provide a customised experience through an IVR.
4. Use a single virtual number for an entire team.

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